Ero sivun ”Ongelmanratkaisu/en” versioiden välillä
FirstView
(Ak: Uusi sivu: === Display is blank but mediaplayer is connected to server (green circle) === * Check content and scheduling * Check all cables * Check that display is set to correct input / sour...) |
(Päivittäminen vastaamaan uutta versiota lähdesivusta) |
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| (3 välissä olevaa versiota toisen käyttäjän tekemänä ei näytetä) | |||
| Rivi 12: | Rivi 12: | ||
* Try rebooting the mediaplayer | * Try rebooting the mediaplayer | ||
| − | === | + | === Old material is displaying on screen and red circle in overview page. === |
| − | * | + | * Check the internet connection with laptop |
| − | * | + | * Try rebooting the mediaplayer |
| − | * | + | * If this problem reoccurs, contact technical support |
| − | === | + | === Display turns off by itself === |
| − | * | + | * Check that there's no automatic power off in displays settings with remote controller. (This is typically set to somewhere between 2 to 4 hours) |
| − | * | + | * Check content and scheduling in FirstView Manager |
| − | * | + | * Check screensaver settings in FirstView Manager |
| − | === | + | === Image is not centered on screen or has black bars left and right === |
| − | * | + | * Check settings in display with a remote controller, disable any overscan features, turn on automatic picture adjusting. |
| − | * | + | * If you're using HDMI/DVI cable and symptoms are as above, contact technical support |
| − | === | + | === Text on screen is hard to read === |
| − | + | * It's recommended to use PNG image formtat (instead of JPG), if the presentation has more text than graphics. Also, check the resolution of the media (resolution of 1920x1080 recommended for all media). | |
| − | + | [[Category:User guides and manuals/en]] | |
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Nykyinen versio 19. maaliskuuta 2015 kello 15.15
Always make these checks before contacting technical support. Most common causes for display to be blank are: Scheduling for all presentations has ended, wrong scheduling or display is turned off.
Sisällysluettelo
Display is blank but mediaplayer is connected to server (green circle)
- Check content and scheduling
- Check all cables
- Check that display is set to correct input / source with remote controller.
- Check that there's no automatic power off in displays settings
- If HDMI/VGA splitters are used, try connecting the mediaplayer directly to a display
- If possible, try with different HDMI/VGA cable
- Try with another video source, like a laptop
- Try rebooting the mediaplayer
Old material is displaying on screen and red circle in overview page.
- Check the internet connection with laptop
- Try rebooting the mediaplayer
- If this problem reoccurs, contact technical support
Display turns off by itself
- Check that there's no automatic power off in displays settings with remote controller. (This is typically set to somewhere between 2 to 4 hours)
- Check content and scheduling in FirstView Manager
- Check screensaver settings in FirstView Manager
Image is not centered on screen or has black bars left and right
- Check settings in display with a remote controller, disable any overscan features, turn on automatic picture adjusting.
- If you're using HDMI/DVI cable and symptoms are as above, contact technical support
Text on screen is hard to read
- It's recommended to use PNG image formtat (instead of JPG), if the presentation has more text than graphics. Also, check the resolution of the media (resolution of 1920x1080 recommended for all media).
