Ero sivun ”Ongelmanratkaisu/en” versioiden välillä
FirstView
(Ak: Uusi sivu: === Display is blank but mediaplayer is connected to server (green circle) === * Check content and scheduling * Check all cables * Check that display is set to correct input / sour...) |
(Ak: Uusi sivu: === Old material is displaying on screen and red circle in overview page. === * Check the internet connection with laptop * Try rebooting the mediaplayer * If this problem reoccurs...) |
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| Rivi 12: | Rivi 12: | ||
* Try rebooting the mediaplayer | * Try rebooting the mediaplayer | ||
| − | === | + | === Old material is displaying on screen and red circle in overview page. === |
| − | * | + | * Check the internet connection with laptop |
| − | * | + | * Try rebooting the mediaplayer |
| − | * | + | * If this problem reoccurs, contact technical support |
| − | === | + | === Display turns off by itself === |
| − | * | + | * Check that there's no automatic power off in displays settings with remote controller. (This is typically set to somewhere between 2 to 4 hours) |
| − | * | + | * Check content and scheduling in FirstView Manager |
| − | * | + | * Check screensaver settings in FirstView Manager |
| − | === | + | === Image is not centered on screen or has black bars left and right === |
| − | * | + | * Check settings in display with a remote controller, disable any overscan features, turn on automatic picture adjusting. |
| − | * | + | * If you're using HDMI/DVI cable and symptoms are as above, contact technical support |
=== Näytöllä näkyy vanhaa materiaalia ja punainen pallo Yhteenveto-sivulla === | === Näytöllä näkyy vanhaa materiaalia ja punainen pallo Yhteenveto-sivulla === | ||
Versio 19. maaliskuuta 2015 kello 15.11
Always make these checks before contacting technical support. Most common causes for display to be blank are: Scheduling for all presentations has ended, wrong scheduling or display is turned off.
Sisällysluettelo
- 1 Display is blank but mediaplayer is connected to server (green circle)
- 2 Old material is displaying on screen and red circle in overview page.
- 3 Display turns off by itself
- 4 Image is not centered on screen or has black bars left and right
- 5 Näytöllä näkyy vanhaa materiaalia ja punainen pallo Yhteenveto-sivulla
- 6 Näytöllä näkyvä teksti on epäselvää
Display is blank but mediaplayer is connected to server (green circle)
- Check content and scheduling
- Check all cables
- Check that display is set to correct input / source with remote controller.
- Check that there's no automatic power off in displays settings
- If HDMI/VGA splitters are used, try connecting the mediaplayer directly to a display
- If possible, try with different HDMI/VGA cable
- Try with another video source, like a laptop
- Try rebooting the mediaplayer
Old material is displaying on screen and red circle in overview page.
- Check the internet connection with laptop
- Try rebooting the mediaplayer
- If this problem reoccurs, contact technical support
Display turns off by itself
- Check that there's no automatic power off in displays settings with remote controller. (This is typically set to somewhere between 2 to 4 hours)
- Check content and scheduling in FirstView Manager
- Check screensaver settings in FirstView Manager
Image is not centered on screen or has black bars left and right
- Check settings in display with a remote controller, disable any overscan features, turn on automatic picture adjusting.
- If you're using HDMI/DVI cable and symptoms are as above, contact technical support
Näytöllä näkyy vanhaa materiaalia ja punainen pallo Yhteenveto-sivulla
- Tarkista, että verkkoyhteys on kunnossa (langaton tai kaapeliyhteys), esim. kannettavalla tietokoneella.
- Katkaise mediasoittimesta virta hetkeksi (buuttaa laite).
- Ongelman toistuessa, ota yhteys tekniseen tukeen.
Näytöllä näkyvä teksti on epäselvää
- On suositeltavaa käyttää PNG -formaattia (JPG sijaan), mikäli esitys sisältää enemmän tekstiä kuin kuvaa. Tarkista myös materiaalin resoluutio (suositeltava resoluutio kaikelle materiaalille on 1920 x 1080).
