Problem solving

Always make these checks before contacting technical support. Most common causes for display to be blank are: Scheduling for all presentations has ended, wrong scheduling or display is turned off.

Display is blank but mediaplayer is connected to server (green circle)

• Check content and scheduling
• Check all cables
• Check that display is set to correct input / source with remote controller.
• Check that there's no automatic power off in displays settings
• If HDMI/VGA splitters are used, try connecting the mediaplayer directly to a display
• If possible, try with different HDMI/VGA cable
• Try with another video source, like a laptop
• Try rebooting the mediaplayer

Old material is displaying on screen and red circle in overview page.

• Check the internet connection with laptop
• Try rebooting the mediaplayer
• If this problem reoccurs, contact technical support

Display turns off by itself

• Check that there's no automatic power off in displays settings with remote controller. (This is typically set to somewhere between 2 to 4 hours)
• Check content and scheduling in FirstView Manager
• Check screensaver settings in FirstView Manager

Image is not centered on screen or has black bars left and right

• Check settings in display with a remote controller, disable any overscan features, turn on automatic picture adjusting.
• If you're using HDMI/DVI cable and symptoms are as above, contact technical support

Näytöllä näkyy vanhaa materiaalia ja punainen pallo Yhteenveto-sivulla

• Tarkista, että verkkoyhteys on kunnossa (langaton tai kaapeliyhteys), esim. kannettavalla tietokoneella.
• Katkaise mediasoittimesta virta hetkeksi (buuttaa laite).
• Ongelman toistuessa, ota yhteys tekniseen tukeen.

Näytöllä näkyvä teksti on epäselvää

• On suositeltavaa käyttää PNG -formaattia (JPG sijaan), mikäli esitys sisältää enemmän tekstiä kuin kuvaa. Tarkista myös materiaalin resoluutio (suositeltava resoluutio kaikelle materiaalille on 1920 x 1080).